Terms and conditions of use

NomiNest — Nanara S.A.S. · Version 2.0 · September 20, 2026

This is a courtesy translation provided for convenience. The Spanish version published at nanara.co/terminos is the legally binding version.

1. Identification and acceptance

These Terms and Conditions (the “Terms”) govern the use of the mobile applications (the “Application” or, collectively, the “Applications”) owned by NANARA S.A.S., a Colombian company with Tax ID (NIT) 902.081.708-4, domiciled in Bogotá D.C. (“Nanara”). Contact: dev@nanara.co.

By creating an account or using the Application, the User declares that they have read and accept these Terms and the Privacy and Personal Data Processing Policy, which forms an integral part of them. If the User does not agree, they must refrain from using the Application.

2. Description of the service

Nanara offers a family or group of applications that are tools for tracking and managing information related to the well-being, care and development of people. A detailed description of each Service is found in the Annexes to these Terms.

The features available may vary depending on the service used and on the characteristics of the plan purchased. The Applications offer a free plan and a premium subscription plan with additional features (section 8).

3. Scope of the Services

NANARA DOES NOT PROVIDE MEDICAL SERVICES, IS NOT A MEDICAL DEVICE OR A HEALTH SERVICE, AND DOES NOT ISSUE MEDICAL OR PROFESSIONAL RECOMMENDATIONS, OPINIONS, ASSESSMENTS OR JUDGMENTS.
The User and/or the Collaborators (as defined below) may freely decide what information to provide, record or add to the Applications. Providing information is optional, unless expressly stated otherwise.
The information, statistics, visualizations, estimates, predictions, routines, reminders, suggestions and other content or features available in the Applications are purely informational and for guidance only. This content is generated from the data recorded by the User or Collaborator and does not constitute, and must not be interpreted as, a diagnosis, treatment, clinical assessment, or medical, nutritional, nursing or any other professional opinion or recommendation.
The Applications do not replace consultation, assessment, diagnosis, treatment, follow-up or recommendations from a health professional. The information provided by Nanara must not be used as the sole basis for making decisions about a person’s health or care. For any question about health, symptoms, changes in health status or any situation that may require professional attention, the User must consult the relevant health professional directly.
The foregoing applies to all services offered by Nanara, regardless of the information, features or content specifically available in each of them.
In the event of an emergency, urgent situation or risk to the health or safety of any person, the User must immediately contact emergency services or go to a health care provider. Under no circumstances should the User provide, interpret, delay or replace emergency care on the basis of the information provided by the Application.
Records of vaccines, medications, appointments, medical check-ups, symptoms, treatments or other health information are notes or information provided directly by the User and/or the Collaborators. Accordingly, given the essentially informational, organizational and repository nature of the Application, Nanara does not verify the accuracy, completeness, currency or sufficiency of such information. Therefore, its recording, storage, organization or presentation through the Application does not imply validation, approval, verification, prescription, indication, advice or clinical follow-up, nor does it attribute any medical or professional value, opinion or judgment to it.
The User is responsible for verifying the information and for following the instructions given to them by the relevant health professionals.

4. Account, capacities and security

Account creation and User status: The person who creates an account in the Application through the registration or sign-in methods enabled by the Application, including Apple or Google, will be the “User” for the purposes of these Terms. The User is and will be responsible for the information they provide through the Application, for the use made of their account, and for the authorizations they grant to third parties to access it or the information recorded in it.
Collaborators: A “Collaborator” is any third party, whether a natural person of legal age or a legal entity, whom the User has authorized, directly or through the mechanisms enabled by Nanara, to access, view, consult, record, add or manage information within the Application, in accordance with the permissions granted to them. Collaborators may include, among others, natural persons, health professionals, health institutions or health service providers, and any other third party who may be considered a Collaborator under the Privacy and Personal Data Processing Policy.
Collaborators’ authorization and credentials: The User is responsible for granting authorizations and/or access credentials to Collaborators and for determining, where applicable, the scope of the permissions granted. Collaborators must use the credentials and permissions assigned to them exclusively for the purposes authorized by the User and in accordance with these Terms and the other applicable policies.
Account security: The User is responsible for keeping their access credentials confidential and secure and for promptly informing Nanara of any unauthorized use of their account, credentials or information. Likewise, where applicable, Collaborators are responsible for keeping the credentials assigned to them confidential.
Accuracy of information: The User and the Collaborators must endeavor to ensure that the information they record or add to the Application is truthful, complete and up to date. The quality, usefulness and relevance of the visualizations, statistics, suggestions and other features depend on the accuracy, completeness and currency of the data they record.
Responsibility for Collaborators’ actions: Actions taken by a Collaborator within the Application will be deemed to have been taken within the scope of the authorizations and permissions granted by the User. Nanara will not be liable for information added, modified, consulted or used by a Collaborator when such action falls within the permissions granted by the User or results from the credentials the User provided.
Suspension or cancellation: Nanara may suspend, restrict or cancel an account, or limit a User’s or Collaborator’s access to some or all features, in the event of a breach of these Terms, the Privacy Policy or applicable law, or when necessary to protect the security, integrity or proper operation of the Application.

5. Requirements for use

To create an account and use the Application, the User must be over 18 years of age and have full legal capacity to contract and use the Services. The Application is not directed at minors, and minors must not use it directly, create accounts, provide information or access the Services on their own. The recording and management of information about minors must be carried out exclusively by an adult User who meets the requirements set out in these Terms.
The User may record, consult, view or manage information about third parties only when they have the powers, authorizations or standing necessary to do so, in accordance with applicable law and with the nature of the Service used.
The specific conditions for recording and managing third-party information in each Service are set out in the Annexes to these Terms.
The User is responsible for ensuring that they have the authorizations, powers or legal bases necessary to record and share third-party information through the Application and to authorize Collaborators to access that information, where required.

6. Personal data

The processing of the personal data of the User and of the minors in their care (including the special regime for data of children and adolescents and the authorization of the legal representative) is governed by the Privacy and Personal Data Processing Policy. Its express acceptance is a requirement for using the Application.

7. Collaborators

The User may invite third parties of legal age (in the case of natural persons) to act as Collaborators in the Application, by means of an invitation code or other means enabled by Nanara. In accordance with the permissions granted, Collaborators may view, consult, record, add or manage information associated with the Services used by the User.
By inviting or authorizing a Collaborator, the User represents and warrants that they have the powers, authorizations or standing necessary to give them access and/or share the corresponding information with them, in accordance with applicable law. The User is responsible for the choice of Collaborators and for the permissions or access granted.
The User may modify, limit or revoke a Collaborator’s access at any time through the Application’s features, without prejudice to obligations or actions that may have been legitimately carried out while the authorization was in force.
Collaborators must use the Application only within the scope of the permissions granted to them and are bound to comply with these Terms, the Privacy Policy and the other policies applicable to the Application.
Nanara cannot guarantee the identity, professional qualifications, suitability, competence, powers or relationship of the Collaborator with the User or with the person being tracked.
Even where the Collaborator is a health professional or institution, their access to the Application does not make Nanara a health service provider, nor does it mean that the information, records or features of the Application constitute medical opinions, diagnoses, treatments, assessments or recommendations.

8. Free plan and premium subscription

Nanara may offer a free plan and one or more paid subscription plans that grant access to additional features, content or services, in accordance with the conditions in force for each plan. These plans may be purchased through the App Store (Apple) or Google Play, depending on the device.
The price, billing frequency, duration, renewal conditions, payment methods and any other relevant subscription conditions will be disclosed to the User before the purchase is confirmed through the App Store (Apple) or Google Play, depending on the device.
Subscriptions renew automatically unless the User cancels them in their store account settings at least 24 hours before the end of the current period.
Billing, payment collection and refunds are handled directly by the stores in accordance with their own policies. Nanara does not receive or store payment methods.
Nanara may change the prices or features of the plans; price changes will apply from the next renewal and will be notified in accordance with the store’s rules.
The foregoing is without prejudice to the User’s rights under the Consumer Protection Statute (Law 1480 of 2011).

Provision of the Services will begin once effective payment for the corresponding plan has been made or, in the case of the free plan, once the account has been created, unless the parties agree otherwise.

9. Intellectual property

The Application, its code, design, architecture, trademarks, logos, interfaces, features, names, graphic elements and other content are owned by Nanara or its licensors and are protected by the applicable intellectual property laws. No provision of these Terms implies the transfer to the User of any ownership rights over such elements.
Nanara grants the User a limited, personal, non-exclusive, non-transferable and revocable license to access and use the Application in accordance with these Terms. This license does not authorize the User to copy, modify, distribute, commercialize, sublicense, reverse engineer, decompile or create derivative works of the Application. The download and installation of the Applications are governed by the license terms of the digital store from which the User obtains them.

The data, content and information that the User records, uploads or adds to the Application remain under their ownership (or that of the minor, as applicable). The User does not transfer ownership of such data to Nanara. However, the User grants Nanara a limited, non-exclusive, royalty-free license, for the time necessary, to host, store, process, back up, reproduce and make such data available, solely to the extent necessary to provide the service, in accordance with the Privacy Policy.

To the extent permitted by applicable law, the User may export the data they have recorded in the Application through the export features available. The availability and format of such features may depend on the technical characteristics of the Application.

10. Acceptable use

The User undertakes to use the Application lawfully, diligently and in accordance with these Terms, and shall refrain from:

a. Using the Application for purposes other than the tracking, care, well-being or management of information about persons for whom the User is legitimately authorized to record or manage information, as well as, where applicable, for tracking their own well-being and care;
b. Attempting to access data of other Users or third parties without authorization;
c. Reverse engineering, decompiling or commercially exploiting the Application without authorization;
d. Introducing malicious code or interfering with the operation, security or availability of the Application or the service; and
e. Using the Application in a manner contrary to the law, these Terms, related policies or the rights of third parties.

11. Availability and changes to the Service

Nanara will make reasonable efforts to keep the Application and the Service available and operational on a continuous basis. However, the availability of the service may be temporarily affected by circumstances beyond Nanara’s reasonable control, for which Nanara will not be liable, provided that it has acted with the diligence reasonably required to prevent or mitigate them or to restore the service.
Such circumstances may include, by way of example and without limitation, failures or interruptions of internet service providers, hosting services or third-party technology infrastructure; widespread outages of telecommunications networks or power services; cyberattacks by third parties that could not reasonably have been prevented; natural disasters, fires, floods, earthquakes or other force majeure events; acts of authority, government decisions, armed conflicts, riots or public order situations; and other unforeseeable or irresistible circumstances beyond Nanara’s reasonable control.
Nanara may add, modify or withdraw features. If a change substantially affects paid features already purchased, the User may cancel their subscription in accordance with section 8.

12. Limitation of liability

The User acknowledges that the predictions, visualizations and suggestions provided by the Application are statistical estimates for guidance only and may be based, among other factors, on statistical models, patterns or the information recorded by the User. Accordingly, such features do not in themselves constitute diagnoses, professional recommendations or guarantees about the development, condition or well-being of any person. Decisions the User makes on the basis of such information are their own responsibility.
To the maximum extent permitted by Colombian law, Nanara will not be liable for damages arising from: (i) decisions made by the User on the basis of the information in the Application, contrary to section 3 of these Terms; (ii) the loss or alteration of, or inability to access, data when this results from circumstances beyond Nanara’s reasonable control; or (iii) temporary unavailability of the service when this results from circumstances beyond Nanara’s reasonable control, including those described in the section on availability of the service.
Nanara will not be liable for failures, interruptions, loss of information or unavailability directly attributable to the actions, negligence or breach of obligations of the User, or to the User’s failure to take reasonable measures to prevent or mitigate the event concerned, in accordance with applicable law.
Nothing in the foregoing limits, excludes or restricts any liability that cannot legally be excluded or limited under Colombian law, nor does it affect the consumer’s non-waivable rights (Law 1480 of 2011).
To the maximum extent permitted by applicable law, the User will be liable for any damages, losses, claims, penalties, costs and expenses, including reasonable attorneys’ fees, arising from their acts or omissions, from a breach of these Terms or of applicable law, or from the use of the Application by the User or by the Collaborators.
In particular, the User will hold Nanara harmless from any claims, damages, losses, costs and expenses arising from: (i) the information, content or data that the User or the Collaborators enter, upload, manage or share through the Application; (ii) the use of the Application by the User or the Collaborators in breach of these Terms or applicable law; (iii) the acts or omissions of the User or the Collaborators in connection with the use of the Application; and (iv) any third-party claim directly caused by such acts, omissions, information, content, data or uses.

13. User rights

13.1. Right of withdrawal

Under article 47 of Law 1480 of 2011, a User who purchases a paid subscription plan through the Application will have the right to withdraw from that purchase within five (5) business days following the date on which the subscription was purchased or activated, provided (i) that the contracted service has not begun to be performed or (ii) that, by its nature, it has not been consumed within that period.

To exercise the right of withdrawal, the User must notify Nanara of their decision through the enabled contact channels (dev@nanara.co) within the stated period, indicating their name, the associated account and the date of purchase. In addition, the User must cancel the subscription in accordance with the procedures established by the relevant app store (App Store or Google Play), depending on the device used.

If the right of withdrawal is validly exercised, the subscription contract will be terminated. The money will be refunded within thirty (30) calendar days following notice of the withdrawal, in accordance with the procedures and time limits of the relevant store.

Exercising the right of withdrawal will not result in any penalty for the User. The foregoing is without prejudice to the refund policies of the app store through which the purchase was made and to the other rights of the consumer under the Consumer Protection Statute (Law 1480 of 2011).

The following cases are excluded from the right of withdrawal: (i) service contracts whose performance has begun with the consumer’s agreement; (ii) contracts for the supply of goods or services whose price is subject to fluctuations in financial market rates that the producer cannot control; (iii) contracts for the supply of goods made to the consumer’s specifications or clearly personalized; (iv) contracts for the supply of goods that, by their nature, cannot be returned or may deteriorate or expire rapidly; (v) contracts for betting and lottery services; (vi) contracts for the purchase of perishable goods; and (vii) contracts for the purchase of goods for personal use.

13.2. Payment reversal

Under article 51 of Law 1480 of 2011, where the paid subscription plan has been purchased through e-commerce mechanisms and payment has been made by credit card, debit card or any other electronic payment instrument, the User will have the right to request a reversal of the payment in the following cases:

Where the User has been the victim of fraud;
Where the transaction corresponds to an operation not requested by the User;
Where the contracted service has not been provided or has not been effectively activated; or
Where the service provided does not correspond to the one contracted or is defective according to the conditions offered.

To exercise the right of reversal, within five (5) business days following the date on which the User became aware of the fraudulent or unrequested operation, or the date on which the service should have been activated or provided, or the date on which they received the service in conditions different from those contracted, as applicable, the User must: (i) submit a claim to Nanara through the enabled contact channels (dev@nanara.co), describing in detail the facts on which the request is based; and (ii) notify the issuer of the electronic payment instrument used to make the purchase.

Nanara will cooperate diligently with the issuer of the payment instrument and with the other participants in the payment process so that the transaction is reversed in favor of the User, in accordance with the procedures and time limits established by law. Where the purchase was made through an app store (App Store or Google Play), the User must also request the refund from that store in accordance with its policies.

Where the User has authorized an automatic debit for the periodic subscription charge, they will have the right to reverse the corresponding payments for any reason, without the need for any justification, in accordance with the final paragraph of article 51 of Law 1480 of 2011 and on the terms established by the National Government for that purpose.

The foregoing is without prejudice to the other rights of the User under the Consumer Protection Statute (Law 1480 of 2011) and to the obligations of Nanara as service provider, regardless of the fact that billing and payment collection are handled by the app stores.

14. Assignment

The User may not assign or transfer their rights or obligations under these Terms without Nanara’s prior written consent. Nanara may freely assign its rights and obligations, including in connection with a merger, acquisition, corporate reorganization or sale of assets, provided that such assignment does not impair the User’s rights recognized by applicable law.

15. Severability

If any provision of these Terms is declared null, invalid, ineffective or unenforceable by a competent authority or court, such declaration will affect only the provision or the part of it concerned, and the remaining provisions will continue in full force and effect. In particular, provisions declared ineffective by operation of law under article 43 of Law 1480 of 2011 (Consumer Protection Statute) will be deemed not written, without affecting the validity of the remaining Terms.

16. Entire agreement

These Terms, together with the Privacy and Personal Data Processing Policy and its annexes, constitute the entire agreement between the User and Nanara regarding the use of the Application and supersede any prior communication, agreement or understanding, written or oral, relating to the same subject matter.

17. Termination

The User may stop using the Application and delete their account and all associated data at any time from Profile → Delete account (or by following the instructions at nanara.co/en/delete-account). Deletion actively requested by the User is immediate and irreversible. Before proceeding, the User is responsible for backing up any information they wish to keep, using the export features available in the Application.
Nanara may terminate or temporarily suspend the access of the User and/or the Collaborators to the Application in the event of a serious breach of these Terms.

In the event of termination or suspension by Nanara, or of deactivation of the account for any reason other than active deletion by the User, the data will be retained for a period of ten (10) years from deactivation, in accordance with the Privacy Policy. After that period, the data will be deleted, except for records whose retention is required by law.

After deletion or the expiry of the retention period, only the records that the law requires to be kept (in particular, the record of the authorizations granted by the User) will be retained, blocked for any other use. Backup copies will be purged in the normal backup cycles.

The processing of the User’s personal data, including the retention and deletion (total and partial) criteria applicable to each Application, is governed by the Privacy and Personal Data Processing Policy.

18. Changes to the Terms

Nanara may modify these Terms. Substantial changes will be notified within the Application with reasonable notice and will require acceptance to continue using it. The version in force will be published at nanara.co/terminos (English translation at nanara.co/en/terms).

19. Petitions, complaints and claims (PQR)

The User may submit petitions, complaints and claims relating to the use of the Application, the provision of the Services, the exercise of their rights as a consumer or any matter arising from these Terms, through the following channels enabled by Nanara:

a. Email: dev@nanara.co
b. Contact form available on the website: https://nanara.co/en/#contact

Nanara will respond to the request within fifteen (15) business days, unless the law or the nature of the request requires a different time limit.

Submitting requests through these channels does not limit or condition the User’s right to go directly to the Superintendence of Industry and Commerce (SIC) or to other competent authorities for the protection of their rights as a consumer or as a personal data subject.

20. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Colombia. Disputes will be submitted to the competent courts of Colombia, without prejudice to the consumer protection powers of the Superintendence of Industry and Commerce (SIC), available at: https://sedeelectronica.sic.gov.co/

21. Contact

Company name: NANARA S.A.S.
Tax ID (NIT): 902.081.708-4
Domicile and address for service of process: Cra. 4 N.° 80A – 16, Bogotá D.C., Colombia
Phone: +57 318 095 6969
Email: dev@nanara.co

ANNEX A — NomiNest: Parenting tracking service

This Annex forms an integral part of the Terms and Conditions of Use of Nanara S.A.S. and applies exclusively to the parenting tracking Service provided through the Application called NomiNest.

1. Description of the service

NomiNest is a parenting tracking tool that allows the User to record and consult information about the sleep, feeding, growth, health, routines and developmental milestones of minors in the User’s care, and offers visualizations, reminders and guidance suggestions based on the data the User records.

2. Requirements for use

The recording, consultation and management of information about minors may only be carried out by a father, mother, legal representative or a person duly authorized by any of them, in accordance with these Terms and applicable law.

The processing of data of children and adolescents requires the prior, express and informed authorization of the father, mother or legal representative and must respect their best interests and fundamental rights, in accordance with article 7 of Law 1581 of 2012 and article 12 of Decree 1377 of 2013.

3. Privacy Policy

The Privacy and Personal Data Processing Policy of Nanara S.A.S. and its corresponding Annex apply to the processing of personal data associated with this Service.