Delete your NomiNest account
You can delete your NomiNest account and all associated data at any time. There are two ways to do it:
Option 1 — From the app (recommended)
- Open NomiNest on your phone.
- Go to the Profile tab.
- Tap Delete account.
- Confirm the deletion.
Deletion is immediate and irreversible.
Option 2 — By email
If you no longer have access to the app, write to dev@nanara.co from the email associated with your account, with the subject "Delete account". We will process your request within a maximum of fifteen (15) business days, in accordance with Colombia's Law 1581 of 2012.
Deleting only part of your data, without closing your account
You don't have to delete your whole account to get rid of something specific. Write to dev@nanara.co from the email address linked to your account, with the subject "Delete data", and tell us what you want removed: the photos, the records of one of the children in your care, the medical report attachments, or any other specific data.
Your account and everything else stay untouched. The same fifteen (15) business day limit and the same right to erasure under Colombia's Law 1581 of 2012 apply.
What gets deleted
- Your adult account (email and sign-in identifiers).
- All data of the children in your care: sleep, feeding, hygiene, growth, health, milestones, routines and notes.
- All stored photographs.
What is retained, and for how long
- Backups are purged in the infrastructure provider's normal backup cycles.
- Only records that the law requires us to keep (for example, proof of the data processing authorizations granted) are retained, blocked from any other use.
For more detail, see the Privacy policy (sections 9 and 10).